Privacy Policy
Last updated: March 24, 2026
BotForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Information You Provide
- Account information (name, email, password)
- Business information (company name, website, industry)
- Chatbot configuration data (FAQs, responses, workflows)
- Payment information processed by Stripe (we do not store card details)
- Communications and support tickets
1.2 Information Collected Automatically
- Usage data (features accessed, conversations handled)
- Device and browser information
- IP address and general location
- Chat logs and conversation analytics
- Cookies and tracking data
2. How We Use Your Information
- Provide and maintain our chatbot services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage to improve our service
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Data Sharing
We do NOT sell your personal data. We share data only in these cases:
- Service Providers: Hosted services (cloud, database) that process data on our behalf
- AI Providers: OpenAI, Anthropic, or similar for AI processingābound by their privacy policies
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger or acquisition (with notice)
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Chat logs are retained for 90 days by default.
5. Security
We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing emails at any time
To exercise these rights, contact privacy@botforge.me.
7. Cookies
We use essential cookies for authentication and preferences. Analytics cookies help us understand how visitors use our site. You can control cookies through your browser settings.
8. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or prominent notice on our website.
11. Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@botforge.me
Address: BotForge, Inc.